Burger King - TERRIBLE CUSTOMER SERVICE AFTER REPORTING HAIR IN FOOD!

I have always had great experiences here until last week.

I ordered a burger with chips and a cooldrink via UberEats for my daughter. I also ordered Nachos chips.

When I received the package, there were no chips with the burger. Only the Nachos chips.

I let Ubereats know this immediately - and they credited my account.

My daughter then proceeded to eat her burger and found a hair half way through. She threw the burger away.

I then phoned Burger King to let them know. I was given an email address to send my complaint to. I did this, and sent a picture of the hair and the invoice from UberEats - showing that I had got a refund as well for a portion of the meal.

For the past week, Burger King has been sending teh same automated mail to me in reply - that I must resend the picture and invoice - which I have sent twice to them.

I then told them I am going to the ombudsman.

They then send a new email saying I must not only send the picture and the invoice - but also the actual hair for testing. Can you believe that nonsense?

Anyway. I told them I don't want their free meals. I just want that Burger King. the TURFHALL BURGER KING IN LANSDOWNE CAPE TOWN - to be held accountable for selling disgusting food and not taking pride in the Burger King Brand. The store didn't even phone me to apologize. Nobody has in fact apologized for this bad service at all or acknowledged it even happened. Only UberEats took some responsibility and I respect them for that.

Burger King SA Customer Care seems unphased by the fact that their franchise is dishing out bad food with hair.

I will never buy anything from any of their stores again because of this terrible attitude.