Burger King takes money but doesn’t provide the goods

I would just like to thank one of my favourite fast food outlets becoming the worst with regards to customer service.

I purchased items at the Richmond Corner Burger King outlet the 16th of February and when I got home I found that they had not provided on of the expensive food items.

I contacted their customer care number immediately and got told that this would be investigated and they would get back to me within 2 business days.

Everything was provided from cashier to order number and to date I am still waiting on a response from Birger King South Africa.

I just want to also add this is not the first time this has happened from this outlet and I am just wondering if this is becoming a trend with this branch not giving people what they are legally entitled to seeing as we are paying for stuff we are not getting?