SM
Sandiswa M

1 reviews | Active since Nov 2019

30 Nov 2019, 14:05

BURGER KING TABLE BAY MALL'S DISGUSTING MANAGER BEHAVIOUR

We had the Worst Service By Burger King with My friend. Like always We went to Burger King to go Get the 2 for R100 Special that we always Buy. We got a Whopper and the Original Chicken so since we saw that you can add wings for R15, we asked that it be added to our order. Now we were going to pay seperate, R50 with card and another R50 with Cash. The lady helping us was having difficulties with Processing our order that she had to call her manager. The manager then came to help and she told us something is wrong and we then asked her to void everything and then redo it again. She told us she cant void it cause id she does it again the cashier will be R27 short, to which we did not even understand how ome cannot void an order. Okay so while we busy asking her to explain to us how she cant void the order, a white old guy came to make an order aswell, now instead of helping us finish she told us, i repeat she told us not ask us if we can move to the side she needs to help this Old man. She went as far as saying 'please move guys go stand somewhere else'.. Now my question is to how a whole manager treats her customers different to others. I mean we werent eating for free there or anything, we were paying for our meal including the wings we wanted we were going to pay for it so we really dont understand how does a manager helps the next customer when theresnone infront of her already? We did a Service review on this matter and BURGER KING Didnt even bother coming back to us at all! What kind of Company is this that managers cant even treat customers and doesnt even know how to be fair towards her customers. This happend in BURGER KING TABLE BAY MALL. I really hope something will be done about this And the manager aswell,, what I hate is she didnt see herself as wrong at all,, instead she got irritated of helping us and couldnt wait to finish our order so we can leave.

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