Burger King money Laundering

Placed an order through the app and the karaglen branch was the only branch stating the had delivery for R15 extra. Place the order and the money is deducted and there is an issue with the delivery schedule and they are sorry for the inconvenience. Order number ***1. This is money laundering, how do you take a client's money when you know you cannot fulfill the order and conveniently the Karaglen branch does not have a direct contact number.