Burger King mall of Africa bad service

Burger King mall if Africa I ordered a double cheeseburger meal using Bolt food and I selected pick up. They kept changing pick up time for 30 mins which I kind of understood. I then received a notification to pick up my order, and on my way I got another notification that my order was picked up,which I did not. I got to the restaurant and explained my issue, they looked at my order number and didn't say much to me. I had to wait another 30 mins there,,,I then had to go to them again and asked what was happening ...no one knew what was happening with my order...they just started preparing my order when I asked again...and I got a Burger that was not even double cheese,,,just one cheese inside he burger.