BURGER KING DELIVERY TAKES MORE THAN 2 HOURS

I’M TOTALLY DISCUSSED WITH THE SERVICE DELIVER ON THE ORDER PLACED ONLINE TONIGHT.

THE ORDER WAS PLACED ON THE BURGER KING WEBSITE, NOT A 3RD PARTY FOOD SERVICE.

I MADE THE PAYMENT ON RECEIVED CONFIRMATION OF MY ORDER AT 18H04.

AT 19H30 STARTED PHONING THE STORE TO ENQUIRE ABOUT THE DELIVERY (NO ANSWER) AS 1 ½ HOURS HAVE SINCE PASSED AND NO UPDATE WERE RECEIVED VIA THE TRACKING APP (USELESS)

AT 20H00 I DROVE THE STORE TO COLLECT MY ORDER, COSTING ME ADDITIONAL FUEL, EVEN THOUGH I PAID THE DELIVERY FEE!!! ONLY TO BE TOLD THAT THE DELIVERY SERVICE IS CONTRACTED OUT TO SOME OTHER COMPANY?? THE MANAGER STILL CHECKED AND CONFIRM THAT THE ORDER WAS RECEIVED AT 18H05 AND THAT IT WAS HANDED TO THE DELIVERY SERVICE PROVIDER. THE FOOD WAS DELIVERED AS I WAS SPEAKING TO THE MANAGER OF THE STORE AFTER 20H00.

THE FOOD ARRIVED MORE THAN 2 HOURS LATE. WAS COLD AND THE CHIPS WERE HARD. THE ENTIRE MEAL TASTED LIKE IT WAS MADE YESTERDAY AND NOT FRESH AT ALL. WE HAD TO HEAT THE FOOD IN A MICROWAVE, AND THIS TOOK AWAY THE TASTE OF FRESHLY PREPARED FOOD. THE ENTIRE MEAL EXPERIENCE OF BURGER KING WAS DISAPPOINTING!!!!!!!!!!!! THE DELIVERY SERVICE DID NOT EVEN OFFER AN EXCUSE, NOT THAT ANY WOULD HAVE BEEN ACCEPTABLE!!!!!

YOUR ONLINE SERVICE DELIVERY SYSTEM IS **** AND MUST SERIOUSLY BE UPGRADED TO ENSURE YOUR BRAND IS NOT TARNISHED.