Burger King Comaro Crossing the new McDonald's in ice cream machines broken

Burger King Comaro Crossing branch is poorly run. I have posted 3 reviews on Google and the manager couldn't be bothered to acknowledge or reply. It is the 3rd time we have pulled into the drive through for an ice cream dessert only to be told the ice cream machine is not working. This leads to irritation that I am now stuck in the drive through que because of poor design that one cannot just pull out and leave, which means I waste petrol waiting to exit the que. When you ask the staff why don't you put up a sign to allow customer to miss the drive through frustration it's a reply of eish, sorry and you tell them to forward the message to the manager and typical to nature they don't bother to do a damn thing. Another issue is that this branch is strictly haalal whereas I have to drive an extra 10/15mins to another branch which atleast is dual operated. Why is this not standard practice of all branches. Burger King is becoming the second McDonald's when it comes to the ice cream machine. Please sort out your franchisee and franchise manager as Comaro Branch is appuauling from staff unfriendliness to non acknowledgement managers.