SL
Sume L

1 reviews | Active since Feb 2024

26 Jul 2025, 17:00

Burger King Claremont Drive through or Dine in (your car) ?

*Burger King in Claremont* This drive through definitely doesn't have a sufficient amount of staff, or the staff doesn't do their work as they should. It took us 25 minutes from the start to the end of the drive through (there was only two cars in front of us) Every part of the three step process, from ordering to receiving our food (which was only nuggets and one whopper burger) is slow. At every station we waited for a while before anyone even spoke to us. Firstly they used the excuse that the card machine gives problems, but we told them that doesnt explain why the cars before us hasnt received their food yet. Note, each of those cars only ordered something that fits in a small bag, like ours. On other occasions, the person taking the order over the intercom tells us we should wait at the intercom until they tell us to move to the pay point. After that they tell us to wait at the pay point until they tell us to move to the collection point. This happens while there are no cars / customers in front of us. They tell us to wait before we drive to each station, even though we are the only car in the drive through. I urge management to please start doing their job at this burger king. Its very poor service. Ironically, it would have been faster to dine in, than to drive through.

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Replies (1)
Burger King South Africa
Burger King South Africa's reply07 Aug 2025, 19:30
Official
Hi there,

We sincerely apologize for the experience you had during your recent visit. We always aim to provide excellent service, and we’re truly sorry we fell short of that standard. We understand how disappointing this must have been for you, and we deeply regret that we didn’t meet your expectations. Please know that we are addressing the issues you raised to ensure that this doesn’t happen again. Your feedback is incredibly valuable to us, and we are working hard to improve.