Burger King Canal Walk

26 Nov 2025. Order Meals from Canal Walk Store at about 19:48pm. Verbally confirmed with the Service Person, at the counter, that all the meals are in the bag. Arrive home, found out that 1 x King Value Cheese burger was not in the bag. Tried calling the store from 20:34 to 21:01, about 4 x times. Afterwards, tried the Contact Call Center, via WhatsApp. Came to find out the Call Center Closes at 5pm.

Next day, 27 Nov 2025. Sihle contacted me. Went went through the process and told me that "your complaint has been escalated to the relevant store manager for further assistance. They will get in contact with you to resolve this matter as soon as possible."

08 Dec 2025. To date the "Relevant Store Manager" from Canal Walk has not contacted me. Its been about 12 days since the 26 Nov 2025. Lastly, I never received a Reference Number from Burger Kings Contact Call Centre - regarding my complaint, not a follow up call to confirm if the incident has been resolved.

What is the way forward?