CM
Charmaine M
1 reviews | Active since Jun 2023
25 Jul 2025, 16:21
Burger King Braamfontein
I had ordered the Sasuke combo at Burger King Braamfontein at around three pm. The staff made me wait for more than half an hour to receive my order and others with larger orders and orders made way after me got their orders before me. The staff hardly bothered to check on me as I was waiting for quite a while. When I received my order, the drink was not in the Sasuke combo cup and I was given a stale and flat seven up that was sitting on the counter for a long time. I am greatly disappointed.
Helpful (0)
Replies (1)0
Replies (1)
Burger King South Africa's replyOfficial
07 Aug 2025, 19:26Hi there,
We sincerely apologize for the experience you had during your recent visit. We always aim to provide excellent service, and we’re truly sorry we fell short of that standard. We understand how disappointing this must have been for you, and we deeply regret that we didn’t meet your expectations. Please know that we are addressing the issues you raised to ensure that this doesn’t happen again. Your feedback is incredibly valuable to us, and we are working hard to improve.
We sincerely apologize for the experience you had during your recent visit. We always aim to provide excellent service, and we’re truly sorry we fell short of that standard. We understand how disappointing this must have been for you, and we deeply regret that we didn’t meet your expectations. Please know that we are addressing the issues you raised to ensure that this doesn’t happen again. Your feedback is incredibly valuable to us, and we are working hard to improve.
Burger King South Africa's reply07 Aug 2025, 19:26
Official
Hi there,
We sincerely apologize for the experience you had during your recent visit. We always aim to provide excellent service, and we’re truly sorry we fell short of that standard. We understand how disappointing this must have been for you, and we deeply regret that we didn’t meet your expectations. Please know that we are addressing the issues you raised to ensure that this doesn’t happen again. Your feedback is incredibly valuable to us, and we are working hard to improve.
We sincerely apologize for the experience you had during your recent visit. We always aim to provide excellent service, and we’re truly sorry we fell short of that standard. We understand how disappointing this must have been for you, and we deeply regret that we didn’t meet your expectations. Please know that we are addressing the issues you raised to ensure that this doesn’t happen again. Your feedback is incredibly valuable to us, and we are working hard to improve.