1 reviews | Active since Jun 2019
Burger King Blue Route Mall - Andre Fortuin
I was supposed to rate this review with 1 star or none at all but because of Andre Fortuin at Blue Route Mall Burger King who actually went above and beyond to satisfy a very livid customer. He should be rewarded and promoted for his outstanding commitment to his customers. So I used the Mr D app earlier today to order a medium size Bacon King Meal....and low and behold I got some ****py sluggish burger with no bacon and a quarter filled glass of Pepsi Light to the value of R149,90. This just made me so mad that you pay for a service and product and still receive everything else than what you have ordered. I firstly had to deal with a very cheeky Mr D delivery guy and then when I opened the packet to "enjoy" my lunch, I had to experience more madness!!!!!How worse can a Friday get? I immediately called Blue Route's contact number and Andre answered the telephone and accepted my ranting and raving with total grace. It does not end there for wonderful Andre. He kept his promise and called me back and explained the unfortunate situation and he delivered a satisfactory meal, personally, to my place of work and that is what I call a Customer Service Champion. I wish that SA outlets will learn from Andre and adopt his attitude and passion. I will ensure that the rest of the country get to know Andre Fortuin and what he stands for and deliver. The world needs more Andres!!!! Give that man an increase and promotion please!!!!!!
