SC
Simone C
1 reviews | Active since Mar 2019
02 Mar 2026, 19:03
Burger disaster
Waiting in the drive through for easily 10 plus minutes to get our food. Then when we got our food it was smashed together. Fast food doesn't mean it cant look presentable. Then I drive away and the guys calls out the window something about the Cooldrink. You spend R320 on supper. Like come on man- get it together. Pull the customer service book out and dust it off and then the manuel on how the food is to be prepared!
Helpful (0)
Replies (1)0
Replies (1)
Burger King South Africa's replyOfficial
10 Mar 2026, 12:29Hi there,
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please know that we’re taking your concerns seriously and we will be addressing the issues you raised with the staff, so this doesn’t happen again. We genuinely appreciate you bringing this to our attention; your feedback helps us do better.
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please know that we’re taking your concerns seriously and we will be addressing the issues you raised with the staff, so this doesn’t happen again. We genuinely appreciate you bringing this to our attention; your feedback helps us do better.
Burger King South Africa's reply10 Mar 2026, 12:29
Official
Hi there,
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please know that we’re taking your concerns seriously and we will be addressing the issues you raised with the staff, so this doesn’t happen again. We genuinely appreciate you bringing this to our attention; your feedback helps us do better.
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please know that we’re taking your concerns seriously and we will be addressing the issues you raised with the staff, so this doesn’t happen again. We genuinely appreciate you bringing this to our attention; your feedback helps us do better.