Bad service & no feedback

We use the drive thru and are told to go park and wait.... there were NO OTHER CARS IN LINE... I then park and walked in to wait only to see staff sitting in the restaurant side chatting... Why have a drive through honestly, there's plenty staff but we must wait in the parking lot for food.... I sat outside and saw 3 cars go through the drive thru while I waited...I ordered 2 x BK crunch, a chicken bacon ***** burger and 1 large fries... it took 19 minutes to get the food. To add insult to injury, once we got home the order wasn't even ours. I had to go back to get my correct order only to get home and they forgot the fries.... AGAIN, I'm at BK for the third time trying to get my food. A total of 39 minutes since I paid, three trips to BK and i still had to wait because now ALL my food was cold and needed to be remade.

I reported it to Burger king and they sent an email asking the below questions... I have emailed them twice since then for feedback that its been resolved and they just ignore your email

Burger King <***> Fri, Aug 9, 9:32 AM to me

Dear M****** ,

Thank you for contacting BURGER KING®.

We are always 100% committed to serving high quality products and providing exceptional customer service, and we value your feedback to ensure that we meet these goals.

Please provide us with your:

· Order number (alternatively, a description of the goods purchased, the value and if cash or card was used can be provided)

· Full name

· Restaurant Visited

· Contact Number (preferably a cell number)

· Time and Date of Visit

Thereafter, we will investigate the matter you have highlighted and provide you with feedback.

To reply to this email, please do not edit the subject line. To summarise your communication with us so far:

Case Number: BK-137311-Z4Y8Y6

Case Summary: long wait time and wrong order received

Interaction Summary:

Details needed from the guest

Our customer care team will be in touch soon.

The BURGER KING® South Africa Team

Customer Care Dial:*** E-mail: ***

Hours of Operation Monday to Friday - 08:00 AM to 08:00 PM

Saturday to Sunday - 10:00 AM to 06:00 PM

M****** ******* <m**********@gmail.com> Tue, Aug 13, 8:11 AM to Burger

Good Morning

· Order number (alternatively, a description of the goods purchased, the value and if cash or card was used can be provided)

2x BK Crunch burgers ( burger only) 1x Bacon Chicken burger (burger only) 1x large chips

· Full name

M******

· Restaurant Visited

Burger King, Lorraine, Gqeberha (corner of Circular & Willow) - The drive thru

· Contact Number (preferably a cell number)

06********

· Time and Date of Visit

Thursday after work. 08 August 2024 16:57 is the transaction payment time.

-- Sincerely,

M****** "Leave things better than what you found them"

M****** ******* <m**********@gmail.com> Wed, Aug 14, 12:32 PM to Burger

Good Afternoon,

Please can you advise if this issue is being attended to with the restaurant? I'd like to purchase again but the way it's being managed causes clients inconvenience. To ask a client to go wait in the parking lot after ordering from the drive thru and then still get the order wrong twice is not acceptable. I had to walk into the building three times.....what an inconvenience when there's no parking and I have a 3 year old that i must now get in and out too..

Your soonest reply will be greatly appreciated

M****** *******<m**********@gmail.com> Tue, Aug 20, 4:49 PM to Burger

Afternoon

Thus is my last request for feedback....if I don't get feedback I'm listing this entire episode on hellopeter