Bad service at Burger King Trade Route Mall

I'm so disappointed with the service we received today at Burger King Trade Route Mall. We were at the drive thru which took forever. We were behind a car that was supposed to have ordered already but my husband had to get out of the car to ask the man if he has ordered. He then walked to payment window where he was told that they have some machine problem. Which was so frustrating that no staff came out to communicate with us. Secondly when it was time for us to order it was also another drill after continously repeating our order. Then we moved to the payment window and were asked to say our order AGAIN. Our drinks weren't confirmed but were told to move to the next window. When we got there it was a jolly good time, the staff talking to each other about knocking off. Another lady had to remove the lady who was supposed to assist us because she was complaining about knocking off. My husband AGAIN walked back to the previous to tell him that he ddnt do his job well because now we were given a wrong order. Im really disappointed and was irritated by our experience today, please sort out your staff before losing valuable customers like us.