Bad Response

Good day. Reference to my previous complaint in regard to bad service . However only today I got a response from a gentle man called Edward. He tells me the reason for only having one cashier is because of social destancing. I don't see how does his response rectifies anything because the was no social destancing at all carried out. Then the manager called by the name of Uran. Tells me she can't see clear in the camera. I guess that's the manner blaming non functioning of the camera. She said the district manager will call me. I'm am still waiting for him to call me. Even th response is bad.