BAD CUSTOMER SERVICE AND POOR RESPONSE RATE.

I purchased meals at Burger King kenilworth centre on the 28 December and when I paid via my debit card it showed approved but the cashier insisted that it did not go through . I then paid with another debit card . I waited 30 minutes f9r an order that was incorrect and o ly to find out that the transactions went off both my bank accounts .I have sent proof and after numerous emails and calls an Twitter and Facebook requests for an update on my refund . I was told to check my bank suspense account. No details of which bank and date it was supposedly credited to . I have received no refund or update. I am so disappointed in the service provided. It has taken me this long to have the matter sorted and having me drive up and down for checks to my bank and to the store and the Manager is so rude.