BAD CUSTOMER SERVICE

Good Day

I'm one of your regulars who buys at your stores quiet often, one of the store I normally use is Clearwater Mall and let me completement them for their great service and keeping the place clean, with the previous stuff there it was a mess but ever since there's new guys for the past year they've kept the place clean and always willing to assist customers and educate them, I've been a regular there for about 2 or 3 years now including Florida Junction in Florida.

I normally get to visit these stores as me and my family are big fans of Burger King and forever clued up on new menus and specials but won't take a credit on this one, it's mainly because of the guys at Clearwater Mall who shows us new meals and specials.

So today I went to buy at one of your stores in Park Station since I was around there and was helped by this light skin and short lady, was very helpful and energetic, it was really impressive how she was so nice. Then later on same day went to Maponya Mall and as I was standing on the queue the was this one lady assisting us and I could see her arguing with a customer there who was wearing Kaizer Chiefs jersey, I'm discribing him just so if you get to check your cameras, the lady was so impatient with him and I was like eish I wonder if she's gonna be like this even with me, then came my turn.... I asked if I could buy from my coupons and shows her the voucher code.

Her name is Zuki, Damn she's got attitude. So I needed 3 drinks and she gave me an attitude I'll never forget, she then went and called her supervisor Thuli to come assist me, instead of coming to me and politely saying I'm sorry sir here's my supervisor to explain or assist us with your quiry, she just pointed me with her dirty finger and gave me a look, how disrespectful... I kept calm and started chatting with Thuli about her stuffs attitude which I felt it was totally wrong and about my order, we spoke for like ten to 15 minutes but I just felt like this wasn't taking us anywhere because...

1. I believe the manager was on duty but they felt like I'm not that important to be attended and work on solution.

2. Zuki wasn't called to come fix her attitude problem

3. Zuki kept giving me a dirty look

4. Thuli was just agreeing to whatever I said just for argument sake to leave the store, even though I wasn't causing any scene.

With all that mentioned, the issue will never be resolved, not with me or any customer who's gonna come forward and lay a complaint. I started questioning if do they get a proper customer service training but with the other stores I can say yes they do but how is this one store different from the others? Instead of losing one customer for life you could've educated them or corrected them and you'd have gained yourself more than one in future, I need their service as much as they need my money for the business to survive or else if the business closes that means they'd have also lost their jobs but a business can't fail because of one rotten potato.

I'm really disappointed at Maponya Mall Burger King