Appalling Customer Care Service

I placed an online order directly with Burger King for collection at my nearest branch. The process seems pretty straightforward and when placed successfully, I proceeded with payment. After I paid for my order, I received an SMS stating that my order cannot be processed as they are extremely busy (was around 9 AM) and I will be refunded in the next 5 days. Why take my money if the order was not being honoured and why the 5 day wait for a refund?

I lodged a complaint with Burger King via Customer Care and after a few days received a phone call from CS, requesting more info. My e-mail to them contain all the details, which I repeated on the phone. Next thing the agent hung up on me and marked the online complaint as resolved - seriously??

I can only presume that BK really do not need my business.

Case # BK-33414-H4L8J5