Another bad experience at BK Mall of the North

We had a very bad experience at Burger King Mall of the North on Sunday 15 December 2019 and this was not the first time. First of all I tried to phone and place an order so that we can just pick it up but after 7 unanswered calls I gave up. They eventually phoned me back after I stood in the queue and ordered in store. Then they could not redeem my discount Wicode voucher I received via sms. This was not really a surprise as they never know how to use the Burger King app deals at this branch. Then when we finally got our order, there was 1x chips missing(which they added after I asked about it) and when I asked for the drinks I was informed that it was hot as they don’t have any ice! I said I wanted my 4 combo meals’ drinks cold and the one extra drink that I paid R15.90 for even if they have to take something from the fridge. Eventually the manager just gave me 5x Liqui Fruit berry blaze boxes of 250ml each. They did not even offer the ice creams that comes with the King Junior meals of which I bought 2. We really love Burger King and support them whenever we are close to one but we only go to Polokwane maybe once in 6 months and then this is the service we receive time and time again at Mall of the North. My BK app is of no use because their scanner has never worked and no one knows how to redeem the specials on the app.

I really hope you can sort out the problems at this branch as we would really like to continue to support you.