KW
Keshia W
1 reviews | Active since Feb 2020
19 Mar 2026, 21:09
An incident that took place on 19 March 2026 at 20:13 at the Blue Downs Burger King branch. I made a card payment for a meal x2, and the money was deducted from my account. However, I was informed by staff that the store did not receive the payment and th
I paid, money went out of my account but I did not get my food.
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Replies (3)KW
Keshia W's updateReviewer Update
23 Mar 2026, 14:05No response. Today is the 23rd March and still i did not get my money back. I even went to the bank I bank with and I was asked for the slip so they can investigate it. This i questioned before leaving and was told no there's no slip due to no payment. Ive sent an email to the customer service team who responded asking for my statement and number which I've sent immediately on Friday and still bo response. BURGER KING IS PATHETIC
KW
Keshia W's update23 Mar 2026, 14:05
Reviewer Update
No response. Today is the 23rd March and still i did not get my money back. I even went to the bank I bank with and I was asked for the slip so they can investigate it. This i questioned before leaving and was told no there's no slip due to no payment. Ive sent an email to the customer service team who responded asking for my statement and number which I've sent immediately on Friday and still bo response. BURGER KING IS PATHETIC
Burger King South Africa's replyOfficial
23 Mar 2026, 16:56Hi there,
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please email customer care a screenshot of your bank statement showing this transaction and your contact number.
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please email customer care a screenshot of your bank statement showing this transaction and your contact number.
Burger King South Africa's reply23 Mar 2026, 16:56
Official
Hi there,
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please email customer care a screenshot of your bank statement showing this transaction and your contact number.
I am really sorry about your recent visit and that we didn’t give you the experience you deserved. We always try our best to provide great service, and it’s disappointing to hear that we missed the mark. I can understand how frustrating that must have been, and we truly regret letting you down. Please email customer care a screenshot of your bank statement showing this transaction and your contact number.
KW
Keshia W's updateReviewer Update
23 Mar 2026, 18:14I did just that no response
KW
Keshia W's update23 Mar 2026, 18:14
Reviewer Update
I did just that no response