1 reviews | Active since Apr 2015
Aggresive Server's
Hey Guys, Myself and my family visited your store in Blue Route Cape Town last night on the 28/01/2020 to try the bacon options. We've been big fans of Burger King since inception a few years ago and rarely have complaints regarding service or food.....we love the food seriously! Quality rarely waivers.....drive through lines a bit tedious during peak times, but that's normal I guess. Anyhow, last night my admiration was tested, an African gentleman behind the till was extremely impatient, arrogant and a bit rude with us last night at about 17h30....I forgot his name. But yeah, a family of 4 one of which is 8 years old, unsure of options and new Bacon additions should be granted some sense patience, the specials board was running by too fast as well, so we had to wait each time it went past to decide...Rodeo chicken or extra long BBQ chicken. The gentle man couldn't handle our unsureness and 1 x incorrect order placement and through a HUGE tantrum....I of course did try and engage with him to ask what the issue was and even apologised.....but the attitude ensued. Luckily a senior guy was on hand and took over before things blew further out of hand. I'm from the service industry so I understand the frustrations at times dealing with patrons whole day. That said, I also know that that type of attitude is uncalled for. Even though their was no problem with our food....our sit down experience was heavily disturbed and attitude when requesting extra sauce and a table wipe down was met with icey stares and attitude from some of the other workers. And when we left I was met with a stare from the guy as well. Not impressed at all, don't think I will be visiting that branch anytime soon and I would like some sort of apology please,. Thanks, Disgruntled Patron.
