Absolutely Disgusting Service. Avoid!!!!!

Absolutely Disgusting Service – Avoid This Store I visited Burger King at President Hyper in Rustenburg and it was an absolute disaster. If this branch cannot function properly, it should CLOSE. Running a month-end shift with only three staff members is not “busy” — it’s poor management. I sat in the drive-thru for 45 minutes with TWO cars in front of me. After finally placing my order, it took another 30 minutes just to get to the payment window. That’s over an hour before even receiving anything. Then it gets worse. After paying and driving off, we realized the price was wrong. The slip showed a completely different order. When I asked the staff member at the window what was going on, he had no clue. No explanation. No urgency. Nothing. I then had to walk into the store myself to fix their mistake. The manager literally ran into her office. The remaining staff ignored customers because they clearly had no idea what they were doing. Customers inside were waiting 45 minutes for TWO burgers. That is unacceptable for a so-called fast-food restaurant. When items were unavailable, the response was simply, “we don’t have it,” instead of properly communicating or offering alternatives. No systems. No control. No accountability. I wasted nearly TWO HOURS of my day, did not receive what I ordered, and then had to wait again just to get a refund. This is not bad service. This is complete operational failure. Until this branch is properly staffed and managed, I strongly advise people to avoid it. There are far better options in town. Absolutely shocking.