Fear-Mongering Tactics

I had an unprofessional experience with Marelize regarding an outstanding balance dispute. She suggested communicating via WhatsApp to reduce costs, claiming that a phone call costing R34 is too expensive and is added to the bill each time, despite my concerns that proper procedures had not been followed. Even more concerning is that she was unaware I am already in my second month of making payments. When I questioned this, she used fear-mongering tactics by threatening to blacklist me, which I found both inappropriate and unprofessional. It seems that the business relies on ************ rather than following correct procedures to resolve disputes. I expect businesses to handle matters professionally and transparently, which unfortunately was not the case here.