PRODUCTS AND SERVICE THAT CAN BREAK YOUR HEART

14th of November 2019 E mail send to George, Bunkbedsa: I have been keeping myself from sending this mail for a very very long time... Since we received our first day bed in April, that was shorter in front than at the back... so you send us a whole new bed... Unfortunately Francois my husband did not want to contact you again.. For you send us this new bed and not even a day after I could see that it is still not straight... and the mattress is not level... We Left it there... Francois said he will try and level it...well... my son is still sleeping like that... This morning we were early awake...and for months now... The wood is squeaking...each time my son turns... you hear it...in the room next door...and this morning I felt... I spend so much money on the bed... and we want to try to do this and do that to make it right.. But I just decide... I need to let you know... Because I really feel this is not right! I am so disappointed in the product... This just is not fair spending all this money for a product that can't even be functional for a month in perfect condition...

New Email send to George: February 2020 This is my last attempt to get service from you. My son is sleeping on the floor due to bad workmanship from your factory. You have been promising us since January that the bed will be fixed. You do not answer our phone calls, and neither do you show up for promised arrangements to fix what is broken due to your factory. This was a lot of money, and I don’t think you would like to buy expensive items and sit with it broken, would you? We were friendly, and asked you nicely, but you do not worry about it?

Getting a response from Peter, saying George left December 2019, funny that my Husband spoke to him in January, after he promised to come and fix the "LIFETIME" Guaranteed" Bed, and told us not to worry, they will fix it!!! HE DID NOT SHOW UP EVER! No phone calls that we make are answered, until we phoned form other phone numbers, then all of the sudden he is available...

We drove Saturday, 7th of March to the Address given on their website in Muldersdrift, L****ns Road West Rand... There is nothing no Factory that the People could help giving directions...

This is just wrong... R4000' worth of something you're not happy with? NO YOU DO NOT TREAT CLIENTS THIS WAY, NOT FAIR