Do not waste your money...or time

Item: Bunkbedsa
Rating: 1

You will be better off buying your desired item from a main-stream retailer. It may be slightly more expensive, but at least you will have a warranty against defective materials and workmanship. The old Afrikaans say "goedkoop is duurkoop" is very relevant when it comes to my experience of George and Bunkbedsa. I purchased a desk for my daughter from George in the 3rd quarter of 2015. By November 2015, my daughter was not able to open any of the drawers as the wood had warped. I called George in November 2015, who blamed his wood supplier, but promised to manufacture us a new desk. Almost a year later, on 23 October 2016, I am still waiting for the replacement desk or a refund. George has blamed local wood mills who supposedly are being forced by government to sell all their wood to roof truss manufacturers for low cost housing . George has also blamed the fact that the wood now apparently comes from Malawi and they cannot get it across from Beit Bridge as there are closing and opening of border problems. I proposed alternative designs to George which would make use of wood sizes which I know are locally available. Not much happened here. On realising that I would never see the new desk, I agreed with George that he would refund me purchase price. That commitment was made on 12 September 2016. At the date of writing, I am still waiting for a refund. In frustration, I have threatened legal action, but have come to realise that this will be a long, drawn out, frustrating and expensive exercise, that will in all likelihood be futile, especially when one is working with a vague business address of L****ns Road, West Rand and a mobile phone that is seldom answered. At a point, a person by the name of Neville became involved, who is seemingly the Head Accountant for Bunkbedsa and GKCD HOMES CC. Neville committed to resolving the matter and assured me that "This is not the way we conduct our business". It goes without saying that Neville has also not resolved the issue. This has been a very disappointing experience as when I met George in 2015, I really liked him and he came across as a very sincere and honest businessman. In conclusion, I will seemingly never get my new desk or my monies refunded. I have however had the satisfaction of forewarning other trusting consumers against purchasing from Bunkbedsa. I only wish that I had checked Hellopeter before buying from George...

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