mail and phone calls never responded to....

We have a maintenance agreement with this company to maintain our generator. On 6 Feb the technician wrote on his report that here was excessive blue smoke... would check with senior technician and someone would respond. To date no-one has contacted me,. I have sent mail, called telephonically, with assurance someone would get back to me so far NO RESPONSE.<br> Based on their original support we recently (last month) purchased another generator for our other site, and are having issues with the ATS. We cannot get anyone to contact our electrical guys on site to resolve the problem. Both generators are for Server rooms and are mission critical to our network and company.<br> As long as there is a demand for generators - it looks like once you have paid - you are on your own.