1 reviews | Active since Dec 2022
Do you think this is acceptable?
I ordered a 5kW solar installation of inverter, battery and panels from Bundu. The site installation was started and the workmanship acceptable. But there was a glitch. Right out of the box the inverter was faulty. Replacing the inverter fixed the problem.
But it took 9 weeks to replace the inverter and complete the installation.
During commissioning it was obvious that the inverter was not fully functional. That same day I contacted Bundu and described the problem with photos. What follows below is a timeline of my experience with them. Would you be happy with this? Here is the timeline: Week 1, Wednesday: Installation day! Email from me saying their installation doesn’t work, Bundu responds immediately that they will come and look at it next week Friday. Week 2, Tuesday: Bundu lets me know Friday is no longer possible, they will let me know when. Week 2, Friday: Bundu arranges for the following week Friday. Week 3, Friday: Bundu does not arrive. Silence from Bundu. Week 4, Monday: Reminder from me to Bundu that they did not arrive and that their installation is still not working. Week 4, Tuesday: New arrangement from Bundu for next week Wednesday. Week 5, Wednesday: Team from Bundu arrives, fiddles, cannot get it working, leaves. Then silence. Week 6, Monday: Reminder from me to Bundu that their installation is still not working. Week 6, Tuesday: Bundu responds that nobody is available. They will let me know. Week 7, Tuesday: Bundu arranges for Friday. Week 7, Friday: Guy from Bundu arrives, fiddles, cannot get it working, leaves. Then silence. Week 8, Tuesday: Reminder from me to Bundu that their installation is still not working. Week 8, Tuesday: Bundu says a fix is needed they will let me know when they can come. Week 9, Monday: Bundu says they are coming tomorrow. Week 9, Tuesday: Team from Bundu arrives, fiddles, cannot get it working, leaves. Week 9, Wednesday: Bundu says the inverter needs replacing. Week 9, Friday: Team from Bundu arrives, replaces inverter, it works!! Silence from Bundu
Once we received the replacement stock, we did come and replace the inverter which then solved the problem.
Whilst we apologise for the delays you experienced, unfortunately much of this was out of our control.
We did not run away from the problem, we did fix it and all is working now.
Once we received the replacement stock, we did come and replace the inverter which then solved the problem.
Whilst we apologise for the delays you experienced, unfortunately much of this was out of our control.
We did not run away from the problem, we did fix it and all is working now.