Product received completely different to the what was ordered

Ordered two wallets and belts based on a picture the supplier had sent me, it was dark brown tones, I received rust /orange undertone wallets and belts, the engraving which I requested was smudged and skew. This was for a groom to gift his father and brother, now it can’t even be used as this is no where near the colour tone needed. There was no effort to replace the items as the supplier didn’t have availability of the products… additionally we were informed there would be no refund as “they are unable too”