TK
Taryn K

1 reviews | Active since Jul 2017

31 Jul 2017, 08:25

Terrible Service- Do Not Go Here

<p>We had booked a weekend away at this hotel in April for July. My friend said the week of the booking that she would call to confirm all was in order- no answer on their phones or email. She eventually found an emergency cell number and was told the hotel has closed down 7 weeks prior!!! No one at the hotel contacted us- if she had not called, we would have arrived at night with bags etc, to an empty hotel. ABSOLUTELY SHOCKING. I managed to get the manager Martin's cell number- no answer and no reply to my sms's. Thank goodness we had booked via Daddys Deal and did get a refund. I doubt we would have got a refund had we booked directly through the hotel. If this hotel does re-open (which I doubt) please do not go here!</p>

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Replies (1)
Bulwer Mountain Park Hotel
Bulwer Mountain Park Hotel's reply29 Jan 2020, 15:44
Official
As of September 2019 the Hotel is under new ownership and management. The Hotel is open again for business, including the swimming pool and à la carte restaurant for lunch and dinner. Please visit again and we hope you will have a very enjoyable stay.