Bad Service

Bullseye has been our insurance broker for almost 2 years.<br> <br> We claimed for the first time 2 months ago.<br> <br> During this process of the claim, we were not able to get hold of anyone at Bullseye telephonically. <br> The only way of communication was email.<br> Their phone lines has been down for weeks. <br> At times we wanted to talk to someone on the other side. As our broker they are in the middle between us and the insurance company. We should be able to get hold of them and sort out our queries with the insurance company.<br> <br> Their service has been really bad.<br> <br> From the moment that we put the claim in, we had to keep getting in contact with them with regards to the progress of the claim.<br> <br> No sympathy was shown by them because of our loss we suffered. We were just another number to them.<br> <br> When our claim was rejected by the insurance company, they did not even phone to see how they can assist us in any way. Again, they just sent an email informing us of the verdict.<br> <br> In the mean time we are still being billed for items that we have lost in the burglary.<br> <br> There has been no follow up form their side.<br> <br> I think I went from being really upset to being really hurt inside.<br> <br>