ZB
Zelda B

1 reviews | Active since Feb 2013

03 Jul 2017, 08:44

Worst exerience

<p>I am so disgusted with the service I have received...or should I say lack of service. The truck was supposed to be here early on Saturday morning. Then o Friday I was told the truck would be arrive at 12:00. The feet manager personally promised me that the truck would leave Johannesburg on Friday night, do the drop off in Durban and be in Ladysmith before 12:00. </p> <p>Saterday just before 12:00 I was informed that the truck will be here at 16:00....</p> <p>Well it is 16:30 and no truck!! After endless calls trying to contact the company I eventually got hold of someone...I spoke to Paul and the truck is delayed even further...he said the truck would be in Ladysmith at 20:00 and offered me a discount due to the delay an inconveiniance.</p> <p>Needless to say the truck did not arrive, once again we were left in the dark. We spent so much time trying to contact Winnet or Paul with no success. We eventially got hold of a person called Promise who claimed to be in charge. He then sent another truck from Johannesburg which only arrived at 7:00 on Sunday morning. <br />Then the real drama started, the driver was rude and arrogant. Left some of my belongings behind too. <br />We were then informed that the quote has changed and we now needed to pay more.<br />They then left for Johannesburg, they arrived and phoned me to inform me that they would need someone to come and fetch them where they are...again rude and screaming at me. They eventually got to the house where they refused to offload if we did not pay the difference in the quote and the amount they increased it to. Again we struggled to get hold of the people on charge. Paul was screaming at me on the phpne and threatenong to leave with all my belongings if we did not pay the higher price. My husband had to park his car infront of the entrance to keep them from leaving with our belongings. After numerous calls I informed Paul that I would be calling my lawyer and the police upon which they released my belongings. The driver and crew just dropped everything in my lounge, tv upside down, bookshelves on their sides...no regard of damading my furniture or not.</p> <p>What kind of service is this?? No professionally run bussiness can operate like this!! I spesifically chose Bulls Removals because of this websites' recomendation.</p> <p><br />Very unhappy client</p> <p> </p>

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Replies (1)
Bulls Removals
Bulls Removals's reply15 Jan 2019, 22:15
Official
Good Zelda.
We apologise for the delays. We have so far acquired more trucks to beef up our fleet. Our turn around times are definitely improving.

We hope to give you a better services soon