TERRIBLE SERVICE!!!!!!!!!

The worst service ever!! Do yourselves a favor and DO NOT use them!!! So we had to relocate due to my boyfriend getting a job in another city. We were requested to get 3 quotes for the company as they were to pay for the reelection and furniture removals. So I went on snip it to get quotes. Bulls sent me one very quickly and they even WhatsApped me quickly to ask if I have received the quote, and kind of tried to pressure me to accept immediately. I told the lady no we need to wait on the company. Eventually the day came where we needed to book the truck as their quote was accepted. Unfortunately. We tried calling the numbers on the email given, but no answer, no replies on the email nothing. We tried the land line number, no answer. We started to stress because the moving date came closer and closer. We had to move the weekend of the 27th September, but thanks to them not answering ANY emails or calls, we had to move it to the 3rd of October as they eventually answered and the lame excuse was “Sorry the lady was on leave” because she is the only one who can answer a phone and send an email? But okay cool, the truck was booked. Due to this, we also had to ask the company if my boyfriend couldn’t start later and they then agreed to the starting date being moved from the 2nd to the 7th of October. They came at the time given and all that. Well done for the driver on that! We loaded the items into the truck. And saw there is still a lot of space left on the truck. Thinking okay well they probably thought we had a lot more stuff. So driving through to the new place, we are moving from Nelspruit to Nigel, they said that they will off load at around 14h00. So my boyfriend waited around, all excited for the new change and adventure. At 14h30 he phoned the driver to find out if they are close by, only to find out that they were in Ermelo busy loading other people’s move in with ours!! This ****ed me off so much! Because this was not discussed with us at all. It is not even stated on the quote anywhere. I phoned the rep and wasn’t even greeted properly, he answered saying “Do you want a quote” and I asked is it whatever his name was who spoke. And he said yes, but he was quite arrogant, so I told him we are highly ****ed off, how can they not inform us about this. So he starts talking over me, and I start to speak l louder than what I normally would. Long story short, he then stated that we clearly have problem paying, so I told him the company is paying and you know this I have an issue with the fact that other people’s cargo is being loaded with ours and that he has the arrangement with the company for the payment, he then ended the conversation stating that he hasn’t done anything to me yet, because at this point my blood was boiling as he kept on talking over me and being sarcastic, and ended the call. Oh he also said that he is the owner when I asked for a superior. Right….. My boyfriend then informed me that they are not offloading because we did not pay upfront, BUT it was arranged that they will be paid once they have off loaded and we are happy. My boyfriend ended up sleeping on the floor as all the stuff was in the truck. This morning (4th of October) 10:00am payment was sorted, we informed them that payment had been made, they said they would send our things and would be there at 12:00 pm. At 12:30pm we tried to get in contact with them to find out if the truck was close, they then told us that they have not sent a truck as the was payment sort for the transport from JHB to Nigel, they never informed us or sent an invoice, So when asking how much it would be he thumb sucked and said “Let’s make it R800-00.” So again my boyfriend phoned the landline and this time they answered actually. And so he asked for someone above the two people with who we have been dealing with, and guess what, that guy wasn’t the owner, because there is someone above him. The manager said he knew nothing about any of this and he will find out what is going on and get back to us for when the truck will deliver. So the Manager is just as useless. He can’t handle anything. We have paid everything and still they do not want to deliver our stuff, we said we will pay the R800-00 once the truck is there and off loaded as we did not know what state our belongings would be, they said the truck would here at 16:00, So we told them we will go to the police if it’s not at our house by 16h00. So the MANAGER said “You can do that”. So after all of this we still had to follow up around 15h00 to ask them if the truck is on his way. Again the rep did not answer – shocker- then we phoned the so called manager, who said the truck is loaded and on his way. We have meat on the truck in the fridge. I do pray and hope that that’s still okay. Who will replace that? If we struggle to get our own stuff out of them like this then how will we get the insurance money if it’s needed? We were then informed when phoning the driver after the truck left they are 30minutes away. Almost 45min later we phoned the driver again only to find out that the truck has been pulled off by the cops and they are going through the truck and they do not want to let the driver go (later to find out it was because of the trucks tire condition). So we phoned the manager and then we were told he doesn’t know anything he will find out what is going on. Every time we had to phone them to find out where our stuff is, so much for the sms notifications stating where your stuff is. At around 20h00 they arrived. We asked them to please just open up so that we can see if it is our stuff before paying over the R800-00 extra. They refused and threated to drive off with our stuff and we could load it ourselves in JHB after more costs have been paid. So we paid the money. We got our stuff. But the boxes were soo damaged, and they broke the wheel of our big stand up toolbox. How nice of them. Everything is not where we packed them some stuff was moved. Everything was extremely dirty. They broke the straps used to keep the toolbox closed. Thankfully we have all our stuff, well we have one Mr. Price framed image missing and one of the shelves of my bookcase and the glass plate that goes into the fridge. The service was terrible, horrible dissapointning!!!!!!! I will NEVER in my life suggest this company ever!! They avoid your phone calls. They never phone you to let you know what is going on. There is NO SMS notification as stated on the web.

Do yourself a favor and rather look for a different moving company.