STAY AWAY FROM BULLS REMOVALS AND EXCUSS

These companies take poor service to another level. I contacted Bulls removals regarding my move from PTA for DBN. Paul was good and friendly, quick to answer any enquiries and was quick with the quote as well. I chose to use their company as the quote was fair it also included what they call “insurance special wrapping” which I selected for 2 of my items as I wanted to take extra precaution for the furniture. I made the payment on the same day the guys arrived. All my wrapping was done by myself, I purchased my own bubble wrap, boxes, and plastic / cling wrap. Pick up was arranged for 29 November at 9am and I was told there would be 4 guys who would come to load. On the day, the truck didn’t pitch at 9am, I made a few calls and was told about a reschedule for 11 am. By noon on the same day, a different truck arrived, with 2 guys. They were in a hurry and were mishandling my boxes, even damaged the wall in the flat, I had to reiterate to them that the items in the boxes are fragile. There was no “insurance special wrapping” instead these 2 guys made use of my plastic to wrap my couches and tv stand. Paul promised that my stuff will arrive in DBN the next day – 30 November. It did not. I started making calls and sending what’s app messages, most of them were ignored. My furniture went from Centurion to Piet Retief in Mpumalanga, they did not communicate the route, instead Paul **** and said the delay is because the truck is going via Richard's Bay. Eventually Paul from Bulls Removals referred me to Rodney from Excuss Logistics – the bad service continued, it took a week for my furniture to arrive, while we had to sleep on the floor and borrow clothes to wear. There were minor damages to my bed and tv stand. My child’s bed was not in the load. I called Rodney to complain once again, and was told it will arrive on Tuesday 10/11 then it moved to Thursday 12/11. Again, the lies and empty promises continued and to date my child’s bed has not arrived. I am convinced they have ****** the bed, and I will be seeking legal action against this pathetic company, they don’t care about people or know how to service customers, these companies are greedy and keep accepting new jobs, not worrying about other customers that they have already made promises too. I also complained about being reimbursed for the inconvenience and lack of communication to which Rodney says that will be discussed later. I don’t advise anybody to make use of these companies. They are happy to take your money and make empty promises. THEY DON’T DELIVER on promises or your furniture.