Removing company from hell

Where do I even begin. I initially arranged for my furniture to be collected at 11 in the morning, I received a call that morning by the driver asking if they cant come at 6 the morning as they had many deliveries, to which I agreed and woke my family up, two hours later this same guy calls me to ask we change it back to 11 (sigh) keep in mind some of my furniture is already outside in the sun, come 11 they are still not there, I give the guy an hour still no arrival, they arrived 6 hours later. Next thing they arrived with a truck half filled with someone else's stuff inside therefore I had to leave half my stuff behind. I arrive at the place where I was moving to,3 hours later they tell me they cant deliver my stuff because they got a flat tire and they don't have a spare tire, I ask the driver what should happen now, they tell me they will only be able to deliver my stuff the next day, the manager whom I spoke with on the telephone suggest my pregnant wife sleep on the floor for the night, they cant even give me blankets because they are too deep in the truck, I suggest to find a bnb and deduct it from their fee of which was at first a struggle to get to an agreement. Come 01:00 midnight I finally find a place to sleep for the night. Come the next morning I discover they lost half my couch. How does one lose half a couch is beyond me, I CALL THEM TO FINDOUT WHERE IS MY COUCH THEY AGREE THAT IT FLEW OFF,NON OF THIS WOULD HAVE HAPPENNED IF THEY DIDNT COME WITH A TRUCK HALF FULL WITH SOMEONE ELSES STUFF. They acknowledged their mistake via our whatsapp conversations (which I still kept) and promised to correct their mistake, even asked measurements and all but till this day DOLOLO response from them, two months later.