NN
Ncediwe N
1 reviews | Active since May 2014
15 Mar 2022, 10:42
Poor service delivery and dishonesty
It's is saddening to be still dealing with the same issue, Bulls Removals took 2 weeks to deliver our load and they had promised 4 days. They don't update you unless you follow up. They lie a lot and the drivers claim not to be working with Paul, that they are contracted. Paul takes money upfront. When we finally received our load, we later realized that 2 items were missing and thanks to Vuyani (another driver who came to take our load) who took a video of all the load and that was a proof that those items were indeed missing. We just received the bag now in March from January and now Paul is claiming that he doesn't know about the other item since. We started dealing with this company from the end of January. I lost energy to be even be talking to them only my husband is liaising with Paul.
If you don't want to be disappointed and spend unnecessary money on guest house accommodation, use their services knowing that you're covered and you will not be stranded upon your relocation. .......... Just advising!
Helpful (0)
Replies (4)0
Replies (4)
Bulls Removals's replyOfficial
15 Mar 2022, 15:02Good day Ncediwe. We regret you disappoint. We traced the bag that was misplace and it was delivered to you. We are sorry it took long as some clients were still going through their load.
It is also unfortunate that you did not understand our terms & conditions regarding share loads: You pay much much less and delays a generally common as the process involves many clients.
We thank God for your husband who had pleasure to deal as he is level headed and can understand logical explanation to situation.
Next time you move again: understand what a chartered truck is and what a deal truck is.
You paid for one service and expected the other despite long telephone conversation explaining that a share load takes "3 to 5 days"
Wish you all the best!
It is also unfortunate that you did not understand our terms & conditions regarding share loads: You pay much much less and delays a generally common as the process involves many clients.
We thank God for your husband who had pleasure to deal as he is level headed and can understand logical explanation to situation.
Next time you move again: understand what a chartered truck is and what a deal truck is.
You paid for one service and expected the other despite long telephone conversation explaining that a share load takes "3 to 5 days"
Wish you all the best!
Bulls Removals's reply15 Mar 2022, 15:02
Official
Good day Ncediwe. We regret you disappoint. We traced the bag that was misplace and it was delivered to you. We are sorry it took long as some clients were still going through their load.
It is also unfortunate that you did not understand our terms & conditions regarding share loads: You pay much much less and delays a generally common as the process involves many clients.
We thank God for your husband who had pleasure to deal as he is level headed and can understand logical explanation to situation.
Next time you move again: understand what a chartered truck is and what a deal truck is.
You paid for one service and expected the other despite long telephone conversation explaining that a share load takes "3 to 5 days"
Wish you all the best!
It is also unfortunate that you did not understand our terms & conditions regarding share loads: You pay much much less and delays a generally common as the process involves many clients.
We thank God for your husband who had pleasure to deal as he is level headed and can understand logical explanation to situation.
Next time you move again: understand what a chartered truck is and what a deal truck is.
You paid for one service and expected the other despite long telephone conversation explaining that a share load takes "3 to 5 days"
Wish you all the best!
NN
Ncediwe N's updateReviewer Update
15 Mar 2022, 15:53 Like I said I don't have your patience and any room for your dishonesty anymore. You want people like my husband so that you can take advantage. It's so unfortunate that my husband had to pay the blanket that got lost in your truck and claimed that it was coming together with the baby bag.
As an honest company bring back our new blanket. I don't care even if you don't like me. Next time educate me and next time put it in your terms and conditions and give people contract because seems like I am not the only one who seems to misunderstand your services. If that wasn't the case your former clients wouldn't be in-boxing me. The lengths that me and you reached this time around has made me say there will not be next time. Anyway, I don't even have to prove my point to you.
Bring back our blanket and that way we will all have peace!!!
As an honest company bring back our new blanket. I don't care even if you don't like me. Next time educate me and next time put it in your terms and conditions and give people contract because seems like I am not the only one who seems to misunderstand your services. If that wasn't the case your former clients wouldn't be in-boxing me. The lengths that me and you reached this time around has made me say there will not be next time. Anyway, I don't even have to prove my point to you.
Bring back our blanket and that way we will all have peace!!!
NN
Ncediwe N's update15 Mar 2022, 15:53
Reviewer Update
Like I said I don't have your patience and any room for your dishonesty anymore. You want people like my husband so that you can take advantage. It's so unfortunate that my husband had to pay the blanket that got lost in your truck and claimed that it was coming together with the baby bag.
As an honest company bring back our new blanket. I don't care even if you don't like me. Next time educate me and next time put it in your terms and conditions and give people contract because seems like I am not the only one who seems to misunderstand your services. If that wasn't the case your former clients wouldn't be in-boxing me. The lengths that me and you reached this time around has made me say there will not be next time. Anyway, I don't even have to prove my point to you.
Bring back our blanket and that way we will all have peace!!!
As an honest company bring back our new blanket. I don't care even if you don't like me. Next time educate me and next time put it in your terms and conditions and give people contract because seems like I am not the only one who seems to misunderstand your services. If that wasn't the case your former clients wouldn't be in-boxing me. The lengths that me and you reached this time around has made me say there will not be next time. Anyway, I don't even have to prove my point to you.
Bring back our blanket and that way we will all have peace!!!
NN
Ncediwe N's updateReviewer Update
15 Mar 2022, 16:04We moved from 30 of February, we got the load 12 February 2022. Today is 15 March 2022 the whole matter is still not finalized. Very interesting to be told I am not Level headed. You want me to say thank you Paul I am not gonna say that, not yet. And don't ask to remove these reviews..... Bring back our blanket....... Stop taking advantage of people who seem to be understanding or holding their dignity. I want that blanket back!!!
NN
Ncediwe N's update15 Mar 2022, 16:04
Reviewer Update
We moved from 30 of February, we got the load 12 February 2022. Today is 15 March 2022 the whole matter is still not finalized. Very interesting to be told I am not Level headed. You want me to say thank you Paul I am not gonna say that, not yet. And don't ask to remove these reviews..... Bring back our blanket....... Stop taking advantage of people who seem to be understanding or holding their dignity. I want that blanket back!!!
NN
Ncediwe N's updateReviewer Update
15 Mar 2022, 17:50Point of correction, I meant 30 of January and we got our load 12 February 2022.
NN
Ncediwe N's update15 Mar 2022, 17:50
Reviewer Update
Point of correction, I meant 30 of January and we got our load 12 February 2022.