If I could give a 0 star rating, I would.

Used this company because they promised to collect my furniture from Johannesburg on a Thursday and deliver it to Cape Town by Saturday morning.

The collection was organised for 11am on the Thursday morning. At 6am, I received a phone call from the driver telling me they would be arriving at 7am to collect my furniture, which was not convenient, so they said they would come at 11am as planned. They actually arrived at 12.40pm to collect.

Furniture was meant to be delivered on Saturday morning, but didn't arrive. No communication from the company, I had to phone and hassle people to try and piece together the story. The driver claimed that the truck had broken down, no ETA on my furniture. Angie, whom I had been in contact with from the beginning, knew nothing about the break down and claimed she would call back with an update. No call, unsurprisingly.

After getting in contact with Paul, my furniture as promised to arrive on Monday evening because the truck had apparently been in an accident. Unsurprisingly, my furniture did not arrive. Again, after about 20 phone calls to Angie, Paul and Promise, my furniture was promised to arrive on Wednesday at 5pm - which it did not.

Paul claimed that the truck they thought my furniture was on had arrived in Cape Town, but that there was a mix up and my furniture was actually on a truck in Langebaan and would arrive on Saturday morning and that he would call the next day to confirm. He did not call - I called to follow up and he then said the furniture would only arrive on Saturday between 1pm and 2pm.

On Saturday morning, I got in touch with the driver of the truck, who said that they would only be able to deliver after 3pm. The truck did make it to my house, and they unloaded a few items which they said belonged to me, but did not. After that, they said that my furniture had been loaded first on the truck and was right at the back, so they would deliver the other items first, and then return with my furniture. Unsurprisingly, they did not.

I then received a call from Promise, who said that somehow my furniture had been separated from my invoice, and that now (10 days after my furniture being collected and 8 days after it was promised to arrive initially), they thought that my furniture was actually in their warehouse IN JOHANNESBURG.

It is now day 12 since my furniture was collected from Johannesburg, and Promise still does not have a plan to get my furniture to Cape Town and I have no ETA on when it will arrive.

Given the choice between this company and literally anyone else - choose someone else.