Exceptionally Poor Service

They are very quick to give a quote, and a really good one at that too. Oblivious to the nightmare that awaits, you will accept the quote, but then everything goes sideways.

Arrangements were made and a set time was given for collection of the relocation items. The day arrives, and so does the time that they would have been there, an hour later you call them, as this company does not communicate effectively, and the owner says hes guys are running late and are busy with another pick-up about 100km away, but will be there by a set time again. So you wait and the same thing happens, the time comes and goes and no truck. So YOU call again, and the owner again says he'll follow up and then says they'll be there by yet another set time. The time once again comes and goes and there is no truck until an hour later, by this time it is 15:30 in the afternoon, you had plans for the day as you're catching a flight to your new home at 6pm. Now not only did they waste your time, but you had to reschedule your flight at an additional cost to you, as the removal company has no regard for your time or their agreement, and actually they could care less about this information.

Everything finally loaded and an inventory list completed by the driver of everything they put on the truck, you cannot make out half the things noted as the handwriting is poor, but it seems okay compared to what was loaded.

On uour way to your evening accommodation that you were able to arrange as your flight had to be rescheduled to the following day, you receive a whatsapp from the owner with pictures of some of your items. You query these and he replies and says these were not in your initial inventory list, which most of them actually were on the one list you sent them but you do know there were a handful of items that were not on the list but nothing half a loads worth for sure, and that he will have to charge you an additional 60% of your original quote for the handful of items, AND some of your items need to be repackaged. Your things are with them already, you are not able to fight this nonsense as you don't have the time or the finances to rearrange removal with another company. AND you have to pay in full when the load is collected, so you're money is gone already.

You get to your new destination and you wait, and you wait and you wait, agreement was delivery within 4-5 days, so again YOU follow up and all you get told is it's a shared load and they're waiting for the truck to be filled, but on pick up you wete told you were the last pickup for the said destination and you'll be the first delivery too. So you continue waiting and waiting. You then get a call from the driver of the truck, a person completely different from the one who did pickup, and he tells you he's 30min away. You're at work, you can't just up and leave and you don't sit around waiting for trucks all day, so again, you make arrangements for a set time to meet the delivery at home. The time comes and goes once again, YOU follow up again and the driver's response was "I thought you said you'd be available from that time", which for me is not acceptable, hence the fixed time agreed. So 3 hours later they arrive, in the dark. Once everything had been offloaded you notice that the items you were advised had to be repackaged for whatever reason was NOT repackaged, only 2 of the items, of which the one does.not fit in the packaging anyway but still they put it in an inappropriate box, and there are items missing, that were loaded at the pickup point, but now is not here, and some item broken and damaged.

So you call the owner and tell him about your missing and broken items and he says he'll check their warehouse and get back to you. The following day he gets back to you (the first time YOU don't have to follow up) and says they can't find it there and they will call all the customers they delivered at to see if it's possibly with them. I advised I'd give a week for investigation but then I need a resolution. A day before the owner, Paul, is to give feedback I get a picture of one of the items they "found" all of a sudden in their warehouse. But he says nothing further and again I ask so what now, what about the rest of the things. He's response to me is "We are deliverying what we have just found", so I ask him what else did they find, and he said he'll give me a report. So I ask when I can expect this as his investigation time has lapsed and I need to know what the plan is going forward, as there are items his guys broke too, so tell me what you are delivering asap and give me a breakdown of what you will be refunding me as I gave you replacement values for all of it and it is your company's negligence. I am yet to receive this information...

So if you want to use a company that will waste your time, not respect you or your property and valuables, that doesn't communicate effectively, and who will find some way to get more money out of you for no reason, then Bulls Removals is the company for you.