DJ
Debbie J

1 reviews | Active since Oct 2022

09 Oct 2022, 21:47

Bulls Removals: don't ever use them!

I don't normally do this kind of thing, but this company definitely deserve this 100%!

Remember their name and NEVER EVER use them. My pensioner dad unknowingly used them to move their furniture from Gauteng to the Eastern Cape.

1. The price went up from initial R15000 (that's why my dad chose them) to a whopping R29000 for a 10t truck, but they showed up with a 8t truck and open trailer.

2. They were 9 days late with delivery. Yes 9 days! Promised delivery for last Saturday and only arrived today. Leaving my dad and his wife sleeping on inflatable mattresses in an empty house.

3. Arrived today with missing, damaged and broken furniture. Even their washing machine has been broken! The legs of their dining room table has been detached, but because it was glued on it was broken of! Plants broken, oh, the list is too long to mention here!

4. And no, it was not a shared load. My dad's furniture was the only stuff on the truck and open trailer, although they packed everything in a closed truck when they collected it from his house last Thursday...

Unfortunately my dad did not see all the horrible reviews on hellopeter(.)com before booking them. They are for sure the worst company you can ever book for any move. You can believe all the bad reviews they received.

I think it is an absolute disgrace that companies like this get away with robbing people (even pensioners) and waking away untouched with such horrible service. Their name and reputation obviously means nothing to them.

Your reputation is all you have. Integrity should be non-negotiable.

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Replies (4)
DJ
Debbie J's update10 Oct 2022, 09:07
Reviewer Update
Bulls Removals has contacted my dad and promised to settle all losses he suffered due to their lack of service. I will keep you updated as to how and when they keep their word. Once everything has been settled to my dad's sayisfaction, I will delete this post.
DJ
Debbie J's update19 Oct 2022, 16:55
Reviewer Update
Bulls Removals has not made any attempt to date to contact or reimburse my dad after all the damage he suffered. Doing this to pensioners is beyond horrible service. Please don't ever use this company.
Bulls Removals
Bulls Removals's reply30 Oct 2022, 11:47
Official
Good day Debbie

Thank you for passing a review on Bulls removals. 
1. The price was reviewed on the day of the move after Your Dad agreed that  he submitted only half of the inventory of what needed to be moved. Please, note: we Quote based on information you provide . if the information or details change, so does the price. We possess a copy of the contract he signed for the new  price
2. We agreed to deliver in 8 days ( contract copy available) , we then delivered after 9 day - day later, we apologise for that. 
3. We are waiting for Quotation for repairs of the table. The fridge and washing machine had dents and scratches which were noted on pickup.They were also noted as"old" which Dad acknowledged  and signed on pickup.  We still have to learn what was missing as we delivered as per pickup inventory

our team did the best there was to do to ensure  that the delivery happens without any extra scratches and dents to your furniture after Dad declined professional wrapping. 

As soon as we receive the Quote on the minor repairs on the table, we will engage again and settle the matter.

We regret your disappointment
DJ
Debbie J's update11 Nov 2022, 17:16
Reviewer Update
1. My dad had to pay more, yet all his furniture fit into the 10ton truck that picked up his belongings. You divered it in an 8ton truck and open trailer.

2. The delivery date on the estimate says 3 October. That is the date you promised and we have that document. If you said from the beginning it would take 8 days, my dad would've not booked with you! They would not have ended up having to sleep on inflatable matrasses at their age. My dad would rather have booked accommodation than have his 74 yrs old wife sleep like that. But you continued to make empty promises through out that week and only deliver 9 days later.

3. I was at my dad's house when your men collected his furniture. His fridge had ONE small dent in the front - THAT is what he declared as being "old damage". All the damage on the side of the fridge and the hole in the washing machine was as a result of BULLS REMOVALS horrible service which you are denying. My dad even wrote down all the damage he could see at a glance when they unloaded, on the delivery note for you te see. His trolly is missing and as they have been unpacking they discovered more things just didn't arrive...

You are clearly a company with no integrity, willing to fail the elderly of our country. Shameful.