WORST SERVICE AND MANAGEMENT IN SILVERTON

<p>WE BOUGHT A SECOND HAND POLO GTI ON THE 15TH OF JUNE 2016, ON THE SAME DAY THE VEHICLE GAVE WARNING THAT THERE WAS PUNCTURES IN THE TIRES WHICH COUNTED TO 7 IN TOTAL. </p> <p>THE 3RD DAY THAT WE HAD THE VEHICLE WE CHECKED THE OIL AND WE HAD TO TOP UP THE OIL WITH 2 TINS AS THERE WAS NO OIL, WE CONTACTED THE SALES PERSON THAT SAID HE WOULD REFUND US, BUT NOTHING HAPPENED WITH THAT REGARD.</p> <p> </p> <p>WE LEFT IT FOR A WEEK AND CHECKED THE OIL AGAIN, BUT IT WAS IN NEED OF OIL AGAIN. SO WE CONTACTED THE SALES PERSON AGAIN AND HE SAID WE MUST ARRANGE TO HAVE THE VEHICLE BROUGHT IN AND FIXED AS THERE WAS CLEARLY SOMETHING WRONG. A WEEK WENT PAST AND WE RECEIVED NO RESPONSE AND IN THE MEANTIME THE AIRBAG LIGHT ALSO CAME ON.</p> <p>SO WHEN WE PHONED AGAIN HE SAID WE MUST TAKE THE VEHICLE IN ON THE 29TH OF JUNE AND THAT WE WILL GET THE VEHICLE SORTED BEFORE THE WEEKEND OF THE 2ND OF JULY. BY THE MONDAY 4TH OF JULY I HAD TO PHONE THE SALES PERSON MYSELF TO FIND OUT WHAT WAS GOING ON WITH OUR CAR, HIS RESPONSE WAS THAT HE WILL GET BACK TO ME ASAP. ON TUESDAY 5TH OF JULY WHEN I PHONED THEY DIDN'T ANSWER MY PHONE CALL AND WHEN THEY HEARD IT WAS ME THEY PUT DOWN THE PHONE ON ME. </p> <p>ON WEDNESDAY THE 6TH I PHONED AGAIN AND ASKED THAT THE OWNER PHONE ME WHICH HE DID AND REFERRED TO THE CAR AS EGGS THAT YOU BUY AT PICK 'N PAY AND IF ONE EGG WAS BROKEN WHEN YOU GOT HOME YOU WOULD WANT TO SPEAK TO THE OWNER, WHEN I SAID ITS R200000 NOT EGGS HE SAID THAT IT SHOULDN'T BE COMPLAINED ABOUT AND NO MATTER WHAT I CAN'T DO ANYTHING TO HIM AS HE HAS BEEN IN THE BUSINESS FOR 28 YEARS. THE OWNER THEN PROMISED THAT WE WOULD HAVE THE CAR BY THE 8TH OF JULY.</p> <p>WE HAD TO ACTUALLY DRIVE THERE OURSELVES ON SATURDAY THE 9TH AND FOUND THE CAR IN PIECES AS IT WAS NOT FINISHED. THE SALES PERSON ON DUTY SAID THAT HE WASN'T AWARE OF THE SITUATION AS THE DAY BEFORE THE CAR WAS IN ONE PIECE. </p> <p>ON THE MONDAY 11 JULY I PHONED TO FIND OUT WHAT WAS GOING ON AND WAS TOLD THAT THE VEHICLE WAS NOT YET FINISHED. ON 13 JULY I WAS PHONED TO COLLECTED THE CAR AND WHEN I DID THERE WAS SCRATCHES AND A BUMP ON THE BUMPER WHICH WASN'T THERE BEFORE. WE TOLD THE SALES PERSON THAT AND HE SAID THAT ON THE 14TH HE WILL SEND SOMEONE TO OUR HOUSE TO HAVE ALL THE CHIPS FIXED AND WE ARE STILL WAITING FOR THEM TO SHOW UP.</p> <p>THE 14TH JULY YESTERDAY I MOVED THE CAR IN THE DRIVEWAY AND THE AIRBAG LIGHT CAME ON AGAIN SO I SENT A MESSAGE TO THE SALES PERSON THAT SAID HE WILL SORT IT OUT TODAY THE 15TH OF JULY AND HE DIDN'T DO ANYTHING TODAY AND WE HAVEN'T HEARD ANYTHING SINCE NOW 18:58 ON 15 JULY 2016. WE WENT FOR A DRIVE TONIGHT 15 JULY AND THE ETC LIGHT CAME ON WITH THE AIRBAG LIGHT AND THE VEHICLE STARTED MISFIRING AND WE CAN'T TAKE IT TO THE GARAGE WHERE WE BOUGHT THE VEHICLE BECAUSE THE PHONE WAS SLAMMED DOWN IN MY EAR DURING DISCUSSION WHEN I TOLD THE SALES PERSON I WANT TO CANCEL THE DEAL. </p> <p> </p> <p>I DON'T KNOW HOW OR WHY THEY ARE STILL IN BUSINESS.</p>