I am irrate....

<p>I have just had a shocking experience with Bulksms.com</p> <p> </p> <p>I am ususally not one to complain but in this instance I will not hold back....</p> <p> </p> <p>I have had an urgent batch of sms's to be sent out - for which I purchased 5000 credits from them. My ususal service provider (who are usually excellent) are unfortunately offline. I thought Bulk SMS would be great. I started using their system which was great initially. Then I quickly realised they put a cap on how many credits you can use in a day! </p> <p> </p> <p>I have 2 urgent camapaigns to send out and it's the weekend. So essentially I have credits which I cannot use! It is also an operational campaogn (not a marketing one). I managed to get hold of what I thing is the wife of the owne who told me to wait 2 hours for a response to my email via support! And who put the phone down on me - and who will not take my calls! What absolutely shocking service - something so simple (a few sms's) has turned into a headache!!! </p> <p> </p> <p>I will be more than thankful to go back to using my usual supplier - pity they are offline this weekend. </p> <p> </p> <p>Michal. </p>