RV
Rinus V

1 reviews | Active since Mar 2017

25 Jan 2021, 12:54

BMCSA(XBMSA)Is most definitely Not Recommended for business branding

BMCSA is a business services and branding company where you can order online or phone in. I phoned Martin Steenbergen and did the whole order through him. My experience at first was great and the product were on par, however this quickly became much frustrated and ******** from their part as i rejected the shirts that they had to supply and print with my company logos. I sent it back to them to sort the issue of miss and skew prints, as well as wrong sizes that were dispatch. I waited more then a month for them to return the shirts, but when it arrived I realized all they did was to send me the same stuff back again, claiming they corrected it. Half of the ordered shirts were never received on its return. and neither did the caps that I ordered. All the goods had to be paid upfront prior to printing on approved layouts. To date i still have not received the correct shirts printed correctly nor the caps, and needless to say, don't get any joy from Martin to resolve the issue, that is if he does not ignore my calls and Whatsapps. It is now since October 2020 that I ordered the merchandise, and still did not received the correct stuff. They charged me R15K and refuse to refund nor to take my calls or to sort the issues out. I would not recommend to make use of this company.

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Replies (2)
Buisness Marketing Company South Africa - BMCSA/XBMSA
Buisness Marketing Company South Africa - BMCSA/XBMSA's reply25 Jan 2021, 15:02
Official
Thank you for your review Rinus, I did answer all your calls and you even did threaten us that you are going to write a poor review on Hello Peter if we do not meet your set time to have this matter resolved. As explained we had to use a 3rd party as you wanted to have the branding on some items done out of the recommended area. The 3rd party did make a major mess of the print work on about 19 of the shirts. We did inform you that we are trying to have this matter resolved with them to have it replaced and did ask you to bare with us. We are looking into this matter with urgency and wishes to have it resolved as soon as possible. for any further inquiries please feel free to call or whatsapp ***
RV
Rinus V's update25 Jan 2021, 15:48
Reviewer Update
Martin
Thanks for your reply, however I would not have gone to this extend if you responded and communicated efficiently as required by good business practice. I placed the orders and paid for these shirts on the 13th October 2020 already and you promised a 7 day turn around... I think I was lenient enough.
I do not not need to explain myself...and if you could not do what I required, you should not have accepted my order and payment...but rather refer me to someone else.
Now that I placed this review, which you ignored my warning and deadline, now all of a sudden you can answer your WhatsApps and reply to this ...
Stop making excuses and Just sort your mess out or pay me back my money and i will go else where...as easy as that.
Thanks