Zero customer service

This store’s service has deteriorated dramatically over the last year. 16:00 today (Friday) and only one till open, nobody to be seen on the floor, and one employee sitting on her chair, doing nothing, and chatting to the the lady operating the only till that is open. I buy three plants, and I am told I cannot take them to my car in the basket, as “baskets are not allowed outside”. No alternative is proposed, so I carry two plants to my car at a time, and come back to fetch the third one from the till. When I then tell the lady (who is still sitting on her chair next to the till lady, doing absolutely nothing) that the least she could do is to either help customers on the floor or assist by helping customers carry goods to their cars/offering to assist by means of a trolley, she stares at me for a long time, and then tells me she is supposed to assist at the front desk, and points in that direction.... Builder’s Express Stellenbosch, you are failing your loyal customers. This is not the first time. Every single time I go there, there is no floor assistance, and only one open till. The lazy attitude and unwillingness to help customers is tangible throughout the whole store. None of my colleagues or friends have anything good to say about this store anymore. Sadly, if this continues, this will be another business which will close its doors...