You were waiting because I was on lunch...

Builder's Warehouse in Edwin Swales is the worst ever. I was there just after 2pm and the card machine took forever so it showed declined twice due to signal so we tried once more by inserting the cars then it worked. When I arrived home it showed on my banking app and statement that the transaction went off three times. I went back later as funds have not reversed yet. Upon entering three ladies were having a conversation at the customer care counter and I have been waiting ten minutes already. Only then did one come to assist upon explaining my situation I was first of all told sorry we cannot refund you, ok but I did not ask for a refund only what will happen now. Next I said I will raise the issue with head office also due to lack of service waiting so long and I was told I am welcome to do that. During phone call it was repeatesly mentiomed that I alleged the amount went off three times when in actual fact I showed the lady and it was said I demanded a refund when in fact I just asked what is going to happen. I got upset and took my slip and then another conversation was had about me when I got upset. I was told not to shout, but there is a big difference in a loud voice and shouting. When I queried having to wait more than ten minutes for assistance I was told oh it was my lunch time. Maybe take customer service a bit more serious and them things would go better. As of now I am still out of pocket R650 and was just told sorry I have to wait and see if and when the bank will reverse it. #BuildersWarehouse