You don't deliver - try blame me - then try cheat me out of my refund?

I ordered online on 10 September for a total of R1,348.00 - 2-5 days delivery. After 6 days of nothing, I email info to find out where my order is.

I get a call from head-office all apologetic - they'll resolve it - I then get a call from Patrick (I think from Tygerberg) saying they don't have stock - and that I ordered from the wrong store - I must order from a store closer to me. 1. I did not order from Tygerberg - I did not select a store when ordering. I just ordered the item on the website. I double checked, you can do that without selecting a store. 2. If there is no stock - and you're not prepared to deliver to the area I'm in - what was the plan? To just keep my money?

I told Patrick to cancel the order as I'm not going to struggle ordering online anymore - there is always an issue.

I also emailed info again (1FPSI) stating the above - and requesting the online profile be closed - I'm not interested in your online services. I've tried more than once, its aways a problem. No response.

I subsequently received an email that my order is cancelled with a PARTIAL refund of R1,228.00 - I responded to this saying I expect a full refund - I cannot be penalized for your service failures. 1. No stock. 2. Apparently assigning it to wrong store 3. Not delivering in the time specified.

I responded to above stating that I expect a full refund(1FUM9) - not a partial refund - and as expected from Builders Warehouse. No response.

How many service failures can you have on one order?

I'd like confirmation that my entire order is being refunded, and I'd like confirmation that you have removed my details from your online platform. I won't use it again, and do not want you spamming me.