Wrong Price Advertised & Bad ServIce

I went to Builders Warehouse Strubens Valley on Friday 07/08/2020 to buy a new light for my kitchen as I have recently renovated. When I got to the lighting section I saw two lights that I like and I was confused on which one to take because I loved both of them. I then called the gentleman who was working at that section on the day to help me choose and he gladly assisted but to my surprise he told me a different price that was not advertised on the shelf. The light that I wanted was priced R 269.00 on the shelf and he confirmed a different price of R 370.00 or so. I then argued that why is the price different to the one on the shelf, he couldn’t answer. I then decided to choose the second option and yet again I got a shock of my life because there was an issue of wrong price advertised on the shelf, also marked R 269.00 but he confirmed R 369.00. I then requested to see the manager because I was unhappy about what I was told and what’s on the shelf.

I was then assisted by the gentleman called Kenny Mandlakapheli as he introduced himself as a manager. I told him my dilemma but he started being dismissive and rude. He told me that’s not how they price their stock and I can’t get the light with the price on the shelf. He kept on raising his voice at my brother who was with me at that time when he kept on asking him questions so that we understand. We then decided to leave the store without buying a light because we felt disrespected and humiliated the way Kenny Mandlakapheli (if that is even his real name because he was not even wearing a name tag) was talking to us and raising his voice when we simply tried to understand the logic of pricing two items incorrectly and not even have the decency of apologising to the customer but instead treat them like fools. I doubt if I will ever shop at Builders Warehouse ever again because of the bad customer service I received.

I even took pictures of the two products on the shelves indicating R 269.00 price on them.

Incident time: 16:15

I need this matter to be addressed immediately and feedback send to me promptly.