MR
Marina R
1 reviews | Active since May 2020
31 May 2020, 14:47
Wrong color item, no replacement
I ordered a watering can and sole soil bags, the delivery was fast and efficient. The can unfortunately was the wrong color. After being in contact with the customer service, I received no refund, no replacement and no apology.
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Replies (1)
Builders Warehouse's replyOfficial
10 Jun 2020, 16:50Hi Marina,
Thanks for your feedback.
I'm sorry to hear the above, not the kind of journey I'd want you or any of our customers to have.
I would love an opportunity to help you with this. Please respond back on a private reply with your order or contact number, hope I get a chance to help address this with you.
Looking forward to your reply.
Regards,
Josh
Thanks for your feedback.
I'm sorry to hear the above, not the kind of journey I'd want you or any of our customers to have.
I would love an opportunity to help you with this. Please respond back on a private reply with your order or contact number, hope I get a chance to help address this with you.
Looking forward to your reply.
Regards,
Josh
Best regards,
Builders Warehouse's reply10 Jun 2020, 16:50
Official
Hi Marina,
Thanks for your feedback.
I'm sorry to hear the above, not the kind of journey I'd want you or any of our customers to have.
I would love an opportunity to help you with this. Please respond back on a private reply with your order or contact number, hope I get a chance to help address this with you.
Looking forward to your reply.
Regards,
Josh
Thanks for your feedback.
I'm sorry to hear the above, not the kind of journey I'd want you or any of our customers to have.
I would love an opportunity to help you with this. Please respond back on a private reply with your order or contact number, hope I get a chance to help address this with you.
Looking forward to your reply.
Regards,
Josh
Best regards,