1 reviews | Active since May 2016

21 Jul 2016, 13:03

Worst store ever!

<p>Its amazing what you can get away with when you have a monopoly of building supplies in the country. Worst service ive ever experienced, consistently **** for the past 10 years. Over a decade you should have atleast 1 good experience from any of their stores... not one i tell you. Uninformed and uneducated attendants will lead you through the entire store to try and locate something, if you try and call the operators they will send you on an edless loop through departments to find what you seek, thats if they answer and dont drop the call. #<strong>Boycott Builders!</strong></p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply21 Jul 2016, 15:04
Official

Hi Reinhardt

Thank you for your feedback.

I'm sorry you've received bad service in our stores.

This isn't the type of customer service we want you or any of our customer's to experience.

I've escalated this to store management for it to be looked into and for preventative measures to be put in place.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.

Kind Regards,

Tristan Kelly
Builders Customer Service Agent

Best regards,