Worst service ever! Pathetic!
I went to the store 3 weeks ago... only 1 person in the entire shop was willing to assist me. At the bathroom department alone they had me wait for 40 minutes before anyone came to assist. The employees take 2 and a half hours for lunch and have no respect or scence of urgency. After 3 hours in the store my order was placed and I was told that delivery could take a week to a week and a half. But they kee moving my delivery date forward... it would now have been delivered on 4/11 then on 6/11 and then I was promised that it would be today on 7/11... just spoke to someone at the delivery department who doesn't take accountability for anything... after even trying to blame me for the poor service it was said that they will now deliver it tomorrow... on the 8th. Which is a week and a half late... best of all they give you a bad attitude, plus you pay full delivery cost (in my case R1800) plus it's costing money for everyday that the project is standing still. I will NEVER return to Builders again.
Thanks for your feedback.
I am really sorry to hear the above, this isn't the kind of service we want any of our customers to receive. All our customers deserve only the best of what we have to offer.
I will address your concerns with our team and will ensure that this never happens again. Please note that I will contact you shortly as I need the order and other additional details to further assist to the best of my ability.
Thanks for making us aware of this, I look forward to speaking with you shortly.
Regards,
Josh
Thanks for your feedback.
I am really sorry to hear the above, this isn't the kind of service we want any of our customers to receive. All our customers deserve only the best of what we have to offer.
I will address your concerns with our team and will ensure that this never happens again. Please note that I will contact you shortly as I need the order and other additional details to further assist to the best of my ability.
Thanks for making us aware of this, I look forward to speaking with you shortly.
Regards,
Josh
