Worst service ever

Item: Builders Warehouse
Rating: 1
Author: Mark A

Worst service ever. I ordered a heater from the Florida Glen store on the 17th June 2020. The online site indicated 5 heaters were still in stock. I got a call the next day to say they were out of stock. I requested a refund. Two days a later I contacted the online chat to follow up on my refund and the agent said that they contacted the store to request a refund and it was processed. It is more than 10 working days and I still have not received my refund in my credit card. I will never use the Builders online site. Worst experience ever. Please issue a refund otherwise I will need to contact my bank to lodge a ***** case.

Helpful (0)

Replies (2)

Builders Warehouse's replyOfficial

04 Jul 2020, 17:28

Hi Mark,

Thanks for your feedback.

I share your concerns regarding the above mentioned, this is not the kind of experience we want any of our customers to have.

Let us chase up that refund for you, could you kindly send us the following on a private reply:

- Order number
- Email and contact number
- Who you last spoke to in-store

Thanks for making us aware of your experience, looking forward to your response:

Regards,
Joshua

Builders Warehouse's reply04 Jul 2020, 17:28

Official

Builders Warehouse's replyOfficial

05 Jul 2020, 15:34

Hi Mark

Thank you for providing the above.

Please allow us to follow up and we will keep you posted.

Regards
Kurt

Builders Warehouse's reply05 Jul 2020, 15:34

Official

Hi Mark

Thank you for providing the above.

Please allow us to follow up and we will keep you posted.

Regards
Kurt