WORST SERVICE EVER...

This is as per the e-mail send to Builders Head Offices buyers Miranda and Louise on the 10/10/22 who do not have the decency to reply to my mail.

Timeline of the events,

On the 7 th August 2021 my wife bought a vacuum machine from Builders Fourways, receipt attached which was brought in on the 18 th January 2022 due to a fault. Acknowledgement of goods receipt is attached.

Mid-March she picked up the machine which was taken back 2 weeks later as the machine had the same issues.

She dealt with Willem who was the Verimark sales rep and the store manager by the name of Sakhe Ndlovu. The verimark salesperson was very rude and uncooperative and was shouting at her in the store resulting her crying and that was when Mr Sakhe Ndlovu came to her assistance. The machine was taken away for the second time to be sent for repairs. The second Acknowledge of Receipt Goods was kept by Mr Sakhe and he promised to call her when the machine was there.

Mr Sakhe stated that should she not be happy when the machine came back the second time , he will issue her with a voucher.

About a month ago, my wife received a call from a lady in your returns department who said she must come through to pick up the machine and my wife requested rather give me store vouchers as she doesn’t want the machine anymore to which the lady said she will go speak to a person by the name of Rendani.

On the 09 th October 2022, we went to the store and I told my wife I will go through and pick up the machine from the returns department.

The lady assisting me pointed to a machine in the trolley telling me to take it , please see attached picture of the machine in a trolley.

I stated how do you know that , that machine belong to me to which she then stated that it was meant for another customer.

She further went to say as per her book the machine was already collected by my wife, and I tried to explain to her the above, but she wasn’t interested in listening.

A gentleman by the name of Mfundo who had a management badge then came through and when I quoted the above names of people who knows about this repair, he stated none of them work at this branch and despite the receipt and the acknowledge of receipts goods page stating Builders Fourways, he insisted I was at the wrong branch making me look like a I didn’t know where I was.

I tried to recap the above story, but he refused to hear me and moved on with his duties.

This resulting in my wife who was shopping leaving her trolley and we walked out went through to Leroy Merlin to continue our shopping.

It would be appreciated if you can investigate the above and revert.